Goods are classified as faulty if they are damaged upon receipt, or if a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item arrives damaged, you may return it for a refund by simply requesting a Return Authorization (RA) number within 15 days of the date of delivery.
If your purchase becomes faulty within six months of the purchase date, please contact Client Services at
firstname.lastname@example.org for review, including your order number and purchase date, a detailed description of the damage, and photos if applicable.