If you are not completely satisfied with your purchase, Trilogia Fashion will gladly offer a web credit or exchange. Web credits can be used online at www.trilogiafashion.com and are to be used within 3 month of issuance date.
Return items or exchanges must be returned to us within 7 business days of the date of receipt, in their original condition. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded, unfortunately sale items are FINAL SALE and cannot be refunded.
International sales are FINAL SALE and not eligible for return/exchange for any reason (except faulty goods).
Gift cards are non-refundable: If the item was marked as a gift card when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Items returned without a Return Authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account.
Trilogia Fashion reserves the right to request proof of shipment date.
All returns/exchanges must be pre-approved byTrilogia Fashion. In order to be pre-approved, send us an email to firstname.lastname@example.org with your name, proof of purchase, item you'd like to return and the reason and if approved, we’ll send you and email with your Return Authorization Form (RA) and a return-shipping label.