PRIVACY

PRIVACY & COOKIES POLICY

PURPOSES FOR HANDLING PERSONAL INFORMATION

Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:

 To process transactions and deliver products to you

To communicate with you

To assess applications for employment

To maintain our business records and to otherwise run our business

For purposes disclosed to you and to which you have consented

USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

We will only use and disclose your personal information for the purposes set out in this Privacy Policy. We may disclose your personal information to third parties including:

Our service providers (including IT services, financial institutions, mailing houses and distribution services)

Our related companies and other business partners

Our professional advisers (including lawyers, accountants and auditors)

Other parties as required or authorised by law

In so doing, we may disclose your personal information outside of Australia to related parties in the USA.

SECURITY OF YOUR PERSONAL INFORMATION

We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure. We hold your personal information in both paper-based and electronic files. Our employees and agents are obliged to treat any personal information held by us confidentially.

COLLECTION OF WEBSITE USAGE INFORMATION

Our website utilises "cookies", which are pieces of data that are stored on your hard drive containing details about your use of our website. Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users' experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may access your personal information held by Trilogia Fashion by contacting our office on customerservice@trilogiafashion.com. We will respond to all requests for access and on the rare occasions when we refuse access to your information, we will provide you with a written notice stating the reasons for our refusal. We may seek to recover from you reasonable costs that we incur in providing you with access to any of the personal information that we hold about you. We seek to ensure that the personal information that we collect, hold and use is accurate, up-to-date and complete, and the personal information that we use and disclose to third parties is relevant. If you discover that there is an error, or if the personal information we hold about you is outdated, incomplete or irrelevant, please contact our office customerservice@trilogiafashion.com. We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse to do so, we will provide you with a written notice stating the reasons for our refusal.

MARKETING

We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you as a valued Trilogia Fashion customer or business associate. You may opt out of receiving all or certain types of marketing information from us at any time by following the instructions at the bottom of our communications. Alternatively, you may contact our head office on  

customerservice@trilogiafashion.com > if you do not wish your details to be used for marketing purposes.

QUESTIONS AND COMPLAINTS

If you have any questions, concerns or complaints about the way in which we have handled your personal information you may contact us on customerservice@trilogiafashion.com . We respond to all complaints as soon as possible.

CHANGES TO THIS PRIVACY POLICY

Trilogia Fashion may make changes to this Privacy Policy from time to time, without notice to you. The up-to-date version of our Privacy Policy is on our website.

We may use your personal information in order to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.

Our Privacy Policy sets out our approach to managing your personal information. In particular, it explains how you can seek to access and/or correct the personal information that we hold about you, as well as how you can make a complaint about how we handle your personal information and how we will respond. If you have any questions, comments or complaints, you can contact us on customerservice@trilogiafashion.com.